Managed IT Help Desk

Managed IT Help Desk: Right for Your Business Part 3

This is part 3 of a 3 part series exploring the value (and even necessity) of a professionally managed Help Desk. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs this series.

My intent in writing this series of blog articles is ...

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Managed IT Help Desk: Right for Your Business Part 2

This is part 2 of a 3 part series exploring the value (and even necessity) of a professionally managed Help Desk. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs this series.

My intent in writing this series of blog articles is ...

Continue Reading
0

Managed IT Help Desk: Right for Your Business Part 1

This is part 1 of a 3 part series exploring the value (and even necessity) of a professionally managed Help Desk. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs this series.

My intent in writing this series of blog articles is ...

Continue Reading
0