Managed IT

End-User Experience

When you sit down to work with your core business application, do you love it or hate it? Chances are, at some time in your career, you really hated an application or two. They were anything but intuitive. Even after hours of training, you were slow to learn the ins and outs and peculiarities of the package. And when you wanted to do something urgent – another frustrating experience.

One of the reasons Microsoft software has enjoyed its phenomenal success is ...

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WordPress User? Then you need to read this!

According to Wikipedia, a CMS (content management system) supports the creation and modification of digital content using a common user interface and thus usually supporting multiple users working in a collaborative environment. CMS’s have been available since the late 1990s. WordPress is the most popular CMS and is used on over one-quarter of all websites and over half of all CMS websites worldwide. This popularity makes it a great target for hackers.

Based on its leading market share, attacks on WordPress ...

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Managed IT: Right for my Business? Part 4

This is the last part of a 4 part series exploring the difference between a one, two or three man IT support model and a managed IT support contract. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs this series.

My intent ...

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Managed IT: Right for my Business? Part 3

This is part 3 of a 4 part series exploring the difference between a one, two or three man IT support model and a managed IT support contract. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs ...

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Managed IT: Right For My Business? Part 2

This is part 2 of a 4 part series exploring the difference between a one, two or three man IT support model and a managed IT support contract. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs ...

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Managed IT: Right for my Business? Part 1

This is part 1 of a 4 part series exploring the difference between a one, two or three man IT support model and a managed IT support contract. The author has over 30 years working as an IT leader with some of the best run companies in the world. He has worked both sides of the fence – as a company IT employee and for outsource providers. He’s seen successful engagements and failures. This experience informs this series.

First let me ...

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